🔁 Return & Refund Policy
At CertifiedDoberman.com, we are committed to providing you with healthy, happy, and well-socialized Doberman puppies. Due to the nature of live animal sales, we have specific policies in place to ensure the safety and well-being of our puppies, and the satisfaction of our customers.
🐶 No Refunds After Delivery
Once a puppy has been delivered, all sales are final. We do not offer refunds or returns unless the puppy arrives with a verified, serious health condition (see Health Guarantee below).
🏥 Health Guarantee
All of our puppies come with a health certificate issued by a licensed veterinarian. If, within 72 hours of delivery, your licensed vet discovers a life-threatening genetic or health condition, you must contact us immediately.
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We may offer a replacement puppy of equal value (subject to availability), or a partial refund at our discretion.
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A signed vet report must be submitted within the 72-hour window.
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We are not responsible for conditions resulting from neglect, improper care, injury, or accidents after delivery.
❌ Non-Refundable Deposits
All deposits are non-refundable. When you place a deposit, we reserve your puppy and turn away other potential buyers. Please be sure of your commitment before reserving.
🔄 Cancellation Policy
If you cancel your reservation before delivery, you will forfeit your deposit. However, you may transfer your deposit to a future litter within 6 months.
🚚 Shipping Concerns
If a puppy is harmed or dies in transit due to carrier error, we will:
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Assist you with filing a claim with the carrier
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Work with you to find a resolution or replacement if applicable
We take all reasonable steps to ensure safe, professional transport.
📞 Contact Us First
Before taking any return or complaint action, please contact us directly. We aim to resolve all matters professionally and compassionately.
📧 Email: info@certifieddoberman.com
📞 Phone: +1 214-997-5063